Our goal is to ensure that our patients receive both the highest standard of service and the best possible care. It matters to us that every patient is well cared for and we always strive to put the patient first.
If at any time we have failed to deliver this, then we want to know.
Should you feel that you have not received the standard of care or standard of service you deserve; please follow the escalation process below;
1. Let your practitioner know if there is anything you are unsure of or if you have any concerns. They will be happy to answer your questions and address any concerns you have.
2. If this does not provide you with the resolution you need, or if you prefer not to address your concerns directly to your practitioner; then
Speak with the Service Manager by emailing the full details of your concerns:
feedback@willowlife.co.uk
We will respond to your correspondence within one working day.
3. If the Service Manager is unable to successfully deal with your complaint, they will provide you with the appropriate next escalation point. This could include:
Escalation to the Managing Director for a concern about service.
Escalation to the Clinical Director for a concern about treatment.
4. If the management team is unable to offer you an appropriate resolution then you will be provided with the details of the professional regulator; the General Chiropractic Council.