Our goal is to ensure that our patients receive the highest standard of service and best care possible. Our promise is to put patients first.
If you’ve had a great experience that you’d like to share then we would love to hear from you.
However, if at any time we have failed to deliver on our promise, then we need to know.
Please let your practitioner know if there is anything you are unsure about or if you have any concerns. They will be happy to answer any questions you have.
If this does not provide you with the resolution you need, or if you prefer to address your concerns with someone else; then please contact our Service Manager.
Mel can be contacted on: Feedback@willowlife.co.uk
We will respond to your correspondence within one working day.
All feedback is an opportunity for us to improve and deliver a better standard of service and care.
For our full complaints procedure please go to: Patient complaints procedure